Frequently Asked Questions

Different utilities use colored markings and flags indicating where their cables and pipes are buried. As required by law and prior to any digging that is to occur near these lines, the utilities must be called out to paint markings or flags showing these locations, sometimes even up to the home's connection point. Utility companies have legal easements automatically giving them the right to be on private property. There may be as many as 15 different crews out in numerous sections of the community on any given day. The City is, therefore, unable to provide each resident with notice before the crews start work. Color codes: RED - Electricity, BLUE - Water, GREEN - Sewer, ORANGE - Cable and Communications, YELLOW - Gas

Your meter will be read every month. The bill you receive each month will be for your actual usage the previous month.

Residential water and sewer bills are mailed monthly. They may be paid by mailing a check to the lockbox address on the bill. You may also sign up for direct debit payments by following the instructions on the bill. You may come into City Hall and pay your bill with cash, check or credit card (VISA, Mastercard, Discover), or you may pay your utility bill with a credit card online through the link on the left hand side of the Water/Utility webpage.

Currently, we do not accept payment over the phone, but you can come into City Hall, pay online, or by direct debit.

Yes, we do give pool credits. You must call before you begin filling your pool. Please call the Utility Department at 440-937-5740 to set up an appointment to have your pool checked to see how much water you will need. Once your pool has been checked, you may begin filling it. You will receive a sewer credit on your next "actual read" billing cycle. You can only receive 1 pool credit per year per household.

Yes, you can get a second water meter. You will need to purchase a tapping permit at City Hall. Once you or a professional plumber have completed all the plumbing work needed, call the Utility Department to set up an appointment for the meter installation.

You can call the Utility Department at 440-937-5740 and set up an appointment to test for a leak. Once a proper test for a leak is performed we will determine who is responsible for repairs.