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Frequently Asked Questions

Building FAQs

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  • A site plan is a layout of your property showing your property lines and elevations.
    Building FAQs

Finance FAQs

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  • xxx
    Finance FAQs

Water FAQs

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  • Different utilities use colored markings and flags indicating where their cables and pipes are buried. As required by law and prior to any digging that is to occur near these lines, the utilities must be called out to paint markings or flags showing these locations, sometimes even up to the home's connection point. Utility companies have legal easements automatically giving them the right to be on private property. There may be as many as 15 different crews out in numerous sections of the community on any given day. The City is, therefore, unable to provide each resident with notice before the crews start work. Color codes: RED - Electricity, BLUE - Water, GREEN - Sewer, ORANGE - Cable and Communications, YELLOW - Gas
    Water FAQs
  • Your meter will be read every month. The bill you receive each month will be for your actual usage the previous month.
    Water FAQs
  • Statements are run on the first of every month. You will receive your statement by US postal service during the first week of each month. The statement will show all open transactions and the balance due. If you have any questions regarding your statement please call our Utility Department at 440-937-5740.

    Water FAQs
  • Residential water and sewer bills are mailed monthly. They may be paid by mailing a check to the lockbox address on the bill. You may also sign up for direct debit payments by following the instructions on the bill. You may come into City Hall and pay your bill with cash, check or credit card (VISA, Mastercard, Discover), or you may pay your utility bill with a credit card online through the link on the left hand side of the Water/Utility webpage.
    Water FAQs
  • Currently, we do not accept payment over the phone, but you can come into City Hall, pay online, or by direct debit.
    Water FAQs
  • Yes, we do give pool credits. You must call before you begin filling your pool. Please call the Utility Department at 440-937-5740 to set up an appointment to have your pool checked to see how much water you will need. Once your pool has been checked, you may begin filling it. You will receive a sewer credit on your next "actual read" billing cycle. You can only receive 1 pool credit per year per household.
    Water FAQs
  • Yes, you can get a second water meter. You will need to purchase a tapping permit at City Hall. Once you or a professional plumber have completed all the plumbing work needed, call the Utility Department to set up an appointment for the meter installation.
    Water FAQs
  • You can call the Utility Department at 440-937-5740 and set up an appointment to test for a leak. Once a proper test for a leak is performed we will determine who is responsible for repairs.
    Water FAQs

Law Director FAQs

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  • Our office cannot refer you to a specific attorney or endorse any attorney in private practice; however, if you are in need of legal representation for a private matter you may call the Ohio Bar Association 1-800-282-6556.

    Law Director FAQs
  • No, the Law Director cannot give legal advice to citizens of Avon on their own private legal matters.

    Law Director FAQs
  • All criminal matters are handled by the City Prosecutor who works under the City’s Law Director.

    Law Director FAQs

Garbage & Recycling FAQs

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  • Secure drop off collection boxes for unwanted prescription medications and hypodermic needles are available 24 hours a day, 7 days a week, in the foyer of the Avon Police Station, located at 36145 Detroit Road.

    Garbage & Recycling FAQs
  • Each year, the City of Avon offers residents the opportunity to safely dispose of sensitive documents that you do not want to put in your refuse or recycling containers. Documents containing personal information, such as your Social Security Number, medical records, tax and banking information, etc. can be brought to the parking lot at Avon City Hall, located at 36080 Chester Road, to be safely shredded while you watch. Please visit the garbage and recycling page for information on the next FREE shred event offered to Avon residents. www.cityofavon.com/209/Garbage-Recycling 

    Garbage & Recycling FAQs
  • Many parents do not know what to do with their infant carriers and car seats once their children have outgrown them. A brand new car seat recycling program at University Hospitals Rainbow Babies & Children’s Hospital gives parents an opportunity to help the environment, and perhaps assist some needy parents. Used car seats turned into the recycling program are inspected and evaluated for potential future use. Those that are safe to be reused are cleaned and offered to those without the means to purchase a new car seat. Seats that cannot be reused are dismantled and recycled—keeping them out of landfills.
    Garbage & Recycling FAQs
  • The Environmental Protection Agency has a page that tells you what to do, please see the EPA's page regarding this.

    Garbage & Recycling FAQs
  • Click HERE for a list of acceptable items at the Lorain County Solid Waste Management District Collection Center located at 540 S. Abbe Rd., Elyria. 440-329-5440. The hours of operation are: Monday - 9am to 3pm, Wednesday - Noon to 6pm and Saturday - 9am to 3 pm. You MUST show proof of residency in Lorain County. 

    Garbage & Recycling FAQs

General FAQs

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  • Start by submitting your great idea to Community Voice.
    General FAQs
  • Fill out a Resource Directory form and submit it to the AskMe! Team. Your information should be included within 24 hours.
    General FAQs
  • In Phase 2 of our website development we will be expanding our Community and Economic Development pages where there will be detailed construction information. Look for this improvement sometime this summer.
    General FAQs

Mayor's Court FAQs

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  • Please check the waiver schedule to see if your citation is waiverable.

    Mayor's Court FAQs
  • Costs of the citations can be found on the waiver schedule.

    Mayor's Court FAQs
  • You can pay your waiverable ticket up to the day before court in person at the Clerk of Courts's office. You may mail the ticket and your waiver payment at least 10 days prior to your court date. Your court date is located at the bottom of your citation.
    Mayor's Court FAQs
  • Our address is on the reverse side of the citation. You send the payment to the City of Avon Clerk of Courts, 36080 Chester Road, Avon, OH 44011.
    Mayor's Court FAQs
  • We accept MasterCard, Visa, Discover, and any debit cards with the MasterCard or Visa logo. Cash and checks (no out of state checks, please) are also acceptable. You can also pay online. Please use the link on the main Mayor's Court webpage.
    Mayor's Court FAQs
  • Make checks payable to the City of Avon Mayor's Court.
    Mayor's Court FAQs
  • No. the court is presided over by the Magistrate, Thomas Stringer, who decides the cases.
    Mayor's Court FAQs
  • Thomas Stringer - Magistrate Richard Kray - Prosecutor

    Mayor's Court FAQs
  • The court date is noted on the bottom of the citation you received. For any other questions regarding a court date, please contact the Clerk of Courts office, Monday - Friday, 8:30 a.m. - 2:30 p.m.

    Mayor's Court FAQs

Service FAQs

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  • Different utilities use colored markings and flags indicating where their cables and pipes are buried. As required by law and prior to any digging that is to occur near these lines, the utilities must be called out to paint markings or flags showing these locations, sometimes even up to the home's connection point. Utility companies have legal easements automatically giving them the right to be on private property. There may be as many as 15 different crews out in numerous sections of the community on any given day. The City is, therefore, unable to provide each resident with notice before the crews start work. Color codes: RED - Electricity, BLUE - Water, GREEN - Sewer, ORANGE - Cable and Communications, YELLOW - Gas
    Service FAQs
  • Weather permitting, the Service Department will pick up your raked leaves at the curb beginning the last week of October through the first week of December. ( See Leaf Collection Services for more details).

    Service FAQs
  • You may call 440-937-5729 or report on line to First Energy. Be sure to give us the address where the light is out.
    Service FAQs
  • The city offers curbside chipping services throughout the year, except during the leaf pickup and snowplow seasons. If you have branches that you would like to have chipped, please call the Service Department at 440-937-5729 to be added to the list (see Curbside Chipping for more details).

    Service FAQs
  • You may BAG your yard waste using brown refuse bags and put them out on trash day for Republic Waste Services to pick up. This service is offered year-round.

    Service FAQs

Fire Department

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  • Currently, there are 9 firefighters on A, B & C Shift, with the minimum number of firefighters being 6. There is also an administrative staff consisting of the Chief, Assistant Chief, Training Captain, an FPB Lieutenant and Dispatcher.

    Fire Department
  • Firefighters work 24 hours on duty and 48 hours off duty. The administrative staff work Monday through Friday for 8 hours a day.
    Fire Department
  • We have 3 ambulances that are all advanced life support equipped and they respond to emergency medical calls and motor vehicle accidents. The ambulances also go on service calls, inspections and other related events. We have 2 engines. Engines respond to fires, service calls, carbon monoxide alarms, alarm activations, motor vehicle accidents and other fire related calls. The engines also go to inspections, block parties and fire prevention activities.

    Our ladder is a mid-mount Ladder/Tower. It has a 100 foot reach. The platform will support the firefighters as they rescue people and fight fires with the elevated streams. This truck will respond to structure fires, commercial fire alarms and special rescues. As you can see, it is a versatile truck. We have a rescue truck that responds to special rescue situations, water rescue and ice rescue incidents.

    We have a pickup truck that is our utility truck. We use this truck for various tasks including grass fires, plowing our parking lot, carrying special equipment and personnel to and from the scene and other tasks. We have 2 command vehicles. These are manned by the Chief and Assistant Chief and are utilized for large or complex incidents. They are also equipped as first responder units. In the event all of the ambulances are out or all crews are out and there is another medical call, these units can respond and assess and stabilize victims until mutual aid ambulances arrive.
    Fire Department
  • Yes, the Avon Fire Department is involved with, and participates in, the Lorain County Mutual Aid Response System. It is vital for us to be able to help other departments and they help us in our time of need.
    Fire Department
  • You can connect with the Avon Fire Department via email, phone, or in person. View Fire Department contacts for more information.
    Fire Department
  • First and foremost is to respond to emergency calls. Whether they are a request for an ambulance at someone’s house, a fire call to a business or a motor vehicle accident, firefighters are always prepared to respond at any moment. Firefighters start their day by checking each apparatus to ensure each and every fire department unit is ready to respond. A thorough check of each apparatus is performed on particular days. We want to thoroughly check each truck for fluid levels, tire pressures and fuel status.


    After the daily and weekly checks, firefighters and their officers will go out and perform fire safety inspections of businesses or perform maintenance on the hydrants. In the afternoon, firefighters and their officers will perform training evolutions. These range from engine and truck company operations to EMS skills and knowledge. The late afternoon is for personal study, physical training (personal workout), dinner and reflection on the day.


    No matter what the firefighters and officers are doing at the station or around in the city, we are always ready to respond.

    Fire Department

Police FAQs

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  • Yes, but it must meet the following criteria:

    1. The person to be fingerprinted must live or work in Avon
    2. The person being fingerprinted must have their own cards


    Police FAQs
  • Call 440-934-1234 to report any suspicious activity, incidents of crimes or non-emergency accidents. 

    Call 911 for Emergencies Only.

    Police FAQs
  • Contact the Records Department at 440-934-7860 on Monday -Friday from 7:00AM- 3:00PM.

    Police FAQs
  • There's no charge, but donations are always welcome to offset the cost of supplies. Keep checking our Kid Print site for updated information and dates. 

    Police FAQs
  • The Avon Police Department does not have a dedicated animal control officer. If you have an issue with an animal, please contact our non-emergency phone number 440-934-1234. If it is an emergency, please dial 911.

    Police FAQs
  • View the Mayor's Court website for detailed information. Contact the clerk at 440-937-7802.

    Police FAQs
  • View the Avon Lake Municipal Court website for detailed information.

    Court Days:

    Tuesday & Thursday
    Traffic & Criminal Cases (Avon & Avon Lake)
    8:00 am - 11:30 am

    Contact Info:

    Phone: (440) 930-4103
    Fax: (440) 930-4128

    Please don't call before 1:00 PM on court days

    Police FAQs
  • In partnership with University Hospitals, CVS and the Lorain County Drug Task Force, the Avon Police Department has installed a drop-box for both prescription medication and hypodermic needles in the lobby of the Avon Police Department. 

    Annually, the Avon Police Department partners with the Lorain County Sheriff Drug Task Force to facilitate a day to turn in outdated or no longer needed medications. Please check our website for updates. 

    Police FAQs
  • Solicitors:

    In order to solicit within the city of Avon, Ohio solicitors are required to have a valid solicitation permit issued by the City of Avon, Ohio. In order to obtain a permit to solicit within the city solicitors are required to fill out and submit the Solicitation Permit Application found on the city's website.

    Do-not-knock:

    The City of Avon has available to all residents a sticker that can be placed at your home's entrance, informing peddlers, solicitors and canvassers to not knock on your door. Residents can obtain this sticker by stopping by Avon City Hall or the Avon Police Department.

    Police FAQs
  • Visit:  Ohio Department of Public Safety

    You will need to fill in the following fields:

    County (47 Lorain), Crash Date with the year the crash occurred (format 01/01/2017), Jurisdiction (Avon 3352), Law Enforcement (Avon Police Department 04702) and the last name from the report.

    To get results click "Get Report Data" and then "Select Report".

    Please keep in mind reports may not be immediately available, if after five (5) days they are still not online, contact the Avon Records Department. Private property crashes (parking lots) will not appear on this site.  These reports will need to be obtained from the Records Department at 440-934-7860, Monday- Friday from 7:00AM- 3:00PM.

    Police FAQs

Tree Commission

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  • The tree lawn belongs to the city. However, the owner or occupant of the premises fronting the tree lawn or boulevard, which is defined as that area between a sidewalk and street, shall be the custodian of the tree lawn or boulevard and shall be responsible for the necessary mowing and maintenance to keep the same in good condition, mowed and free of trash or debris. If your tree lawn tree constitutes a safety hazard, then the Service Department may contact you.

    Tree Commission
  • It is the owner of the land fronting the tree lawn's responsibility to take care of the tree and maintain it. The Tree Commission has prepared a list of trees which are deemed to be unsuitable for planting in Avon.  

    Tree Commission
  • Fall is the best time to plant trees. The temperatures are milder during the day and cooler at night and the soil temperatures are still warm enough to encourage root growth. You may plant trees in the spring, but they may experience stress due to high temperatures and lack of rainfall.

    Tree Commission
  • Mulch around a tree should be spread out like a donut, not piled up like a volcano. Mulch should not touch a tree’s bark, nor should it be piled higher than three to four inches. Mulch that is too deep decreases the exchange of oxygen and carbon dioxide, which can lead to fungal and bacterial diseases.

    Tree Commission
  • You should contact a Certified Arborist to evaluate.

    Tree Commission
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